How to broadband providers win in an increasingly competitive market? Through emphasizing the Customer Experience (CX). The 2026 Spring Summit will offer valuable, actionable strategies to improve:

Technical Excellence
Customer Care Excellence
Operational Excellence

DATES

April 2-3, 2026

COST TO ATTEND

Early Bird Rates (through 1/31/26)

CBAN Members: $200
Non-members: $300

Regular Rates (2/1/26-4/2/26)

CBAN Members: $250
Non-members: $350

LOCATION: Gateway Hotel and Conference Center, Ames, IA

NEAREST AIRPORT: Des Moines International Airport (DSM)

Directions from the airport: (Google Maps link)
The hotel does not provide shuttle service. DSM is about 35 miles from the conference location.
Uber estimate: $60 each way (no Lyft estimate available, but likely similar)

The airport offers a full complement of rental car options. All agencies are located inside the terminal baggage claim area. Each agency operates independently and hours of operation vary and are subject to change.

Rental Agency	Reservations	Local Office	Company Websites
Alamo Car Rental	877-222-9075	515-256-5353	www.Alamo.com
Avis Rental Car	800-230-4898	515-256-5623	www.Avis.com
Budget Rent-A-Car	800-527-0700	515-287-2612	www.Budget.com
Enterprise Rent-A-Car	800-261-7331	515-256-5665	www.Enterprise.com
Hertz Car Rental	800-654-3131	515-285-9650	www.Hertz.com
National Car Rental	877-222-9058	515-256-5353	www.NationalCar.com

ACCOMMODATIONS & PARKING

Ample free parking is available next to the conference center entrance.

A room block has been set aside for Summit attendees and vendors on April 1 and 2, 2026.

The room rate is $139.00.
The deadline to reserve a room is Monday, March 10, 2026 at 5pm.
To reserve a guest room, call (800) 367-2637 and ask for CBAN room block.
Check in time is 4:00pm and check out is Noon.

2026 CBAN Spring Summit-Attend!

By Community Broadband Action Network Corp

2026 CBAN Spring Summit-Attend!

The CX Factor